Currency
All prices are in Australian dollars. All products are brand new and sourced from official wholesalers.
Payment Methods
We accept almost any method of payment: credit card, bank deposit, PayPal, cheque, etc.
Payment with Credit Card
We accept online payments using VISA and MASTERCARD with no surcharge (except for bulk orders with heavily discounted pricing).
Credit card purchases will be displayed as ‘Tensor Security’ on your credit card statement.
We use a St George Bank payment gateway to protect your credit card details during an online transaction. We do not handle your credit card details directly. All payment is processed by St George directly.
IMPORTANT: Internet security is a crucial issue for us, and obviously, it’s an essential issue for you too. As such, large transactions may involve additional screening, and we will require confirmation on a couple of key details before we proceed. In this event, we will get in contact with you. In some cases, this may delay your order by a day or two, but it is in the interests of all credit card holders that we go the extra mile.
Is it safe to use my credit card online?
Yes, it is extremely safe provided you take a few precautions. Reputable websites such as ours use secure encryption (look for “https://” and the padlock icon in your browser) to protect your payment details.
Credit cards also offer strong consumer protections. If someone makes an unauthorised transaction with your card, you can usually dispute the charge with your bank and get your money back.
When transacting via the St George Bank secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 256 Bit encryption technology before being sent over the internet. Only the bank server ever sees your credit card number.
As part of our information protection policy, we guarantee that
- We do not store your credit card details anywhere on our systems
- We only use third parties that satisfy our stringent security standards
- Our staff receive regular cybersecurity training
Payment via COD
Please note that as all orders are made via 3rd party couriers, we do not accept COD payments.
Payment with Direct Deposit
Please use our order ID as your reference number so that we can match your payment with your order.
Our bank account details
Bank: St George Bank
Account Name: Tensor Security
BSB Number: 112-879
Account Number: 452 686 867
Why was my Credit Card declined?
Your credit card may have been declined due to the following reasons:
- Insufficient cleared Funds
- Your card has expired
- Incorrect CVC number
Should you be experiencing problems with your Credit Card payment, we recommend that you contact our Customer Service team on 1300737 998, and we will process your order manually.
Please note that we do not charge to assist you over the telephone to place your order via the web.
What is my Credit Card’s CVC number?
Your CVC number is your Card Security Code, which is a 3-digit number printed on the back of your credit card. As you may have noticed, we request the CVC number on your credit card during your Secure Checkout process, for your protection. The CVC number is an authentication scheme to help prevent fraud. Therefore, if your credit card number is provided with an incorrect CVC number, the transaction will not be approved.